Laura Moll
Do Activity
EDU 652
Professor Johnson
March 24,2014
Implementation of a new software program is often challenging and at times overwhelming for new and old employees alike. Currently, our staff is in the process of transitioning from one EMR (Electronic Medial Records) system, to a new one. While these systems are completely different; on must implement structure, patience, prior knowledge, practice and a positive attitude to successfully learn and operate the new software in a functional and professional way.
What is the current state of the learners knowledge and attitude?
Currently, learners are aware of how to operate a computer on a functional level. They have been trained in Otolaryngology terminology, have excellent customer service skills and interact respectfully and kindly amongst each other, especially when asking questions or collaborating for problem solving. However, this is the second implementation of a new software program in one year. Employees are reluctant to pursue the new software out of fear that it will soon be replaced, feel like their efforts go unnoticed by the doctors that run the practice and feel overloaded in their work capacity. However, to maintain professionalism all employees are cooperative and ready to learn the new system to collectively enhance the workplace.
What is the learners desired state?
The learners want to be confident of their ability in navigating this system, as it dictates their daily office life.
What are the gaps?
Employees have to learn the basic features of the new medical records system. By teaching the employees basic methods and access features, the remaining skills will come with acquisition of experience and need.
What are the desired outcomes?
When learning and implementation has completed, employees will know how to effectively navigate the new system with little assistance and be able to confidently navigate through the check in/check out process, accessing medical records, inputting data to patient charts.
What are the instructional interventions?
The absorb material that will be used to teach the basics of the new software system will be presented via video. An absorb activity is one in which the learner is expected to listen and learn from the material that is presented to them (Horton, 2012). The elaboration method will be used to incorporate new ideas and build on old concepts of medical records systems (Instructional Design, 2014). Simple scaffolding methods will be used to ensure that learners are fluent in the new medical records system.
How will you measure?
Measurement will be obtained by observing learners ease of access, quantity of questions, ability to navigate software with 1-2 infractions and comfort level as expressed by employees. Positive reinforcement techniques will be used to encourage hard work and implement a new culture of usefulness and readiness to achieve new goals (Daniels, 2014). References
Daniels, A. (2014). Positive Reinforcement. Leadership Excellence, 31(3), 9.
Horton, W. (2012). E-Learning by design (2nd ed.). San Francisco, CA: Wiley
Instructional Design Knowledge Base (2014). Retrieved from
http://classweb.gmu.edu/ndabbagh/Resources/IDKB/models_theories.htm on March 17, 2014.
